What our condition grades mean
A grade describes how a pre-owned device looks, not how it works. Every device we sell is tested and fully working, whatever its grade. Our grades run from Fair to New: Fair, Good, Very good, Excellent, Open box and New.
Our grades, from Fair to New
Fair
Visible wear on the body
Same 6-month warranty
Good
Light, hard-to-spot wear
Same 6-month warranty
Very good
Faint marks, only up close
Same 6-month warranty
Excellent
Close to new at arm’s length
Same 6-month warranty
Open box
Unused, box opened
Same 6-month warranty
New
Unused, in its original packaging
Same 6-month warranty
What goes into a grade
A pre-owned grade is a standard rating of a device's cosmetic state. It tells you what to expect before you buy, so nothing about the device surprises you when it arrives. Three things decide it:
- How many marks it has: scrapes, scuffs and other signs of use.
- How much the previous owner used it.
- What packaging it comes in.
Whatever the grade, every device comes with
- 6-month warranty
- 30-day returns
- Free shipping
Not sure which grade is right?
Tell us what you're looking for and we'll help you choose.