Free shipping · 6-month warranty · 30-day returns

What our condition grades mean

A grade describes how a pre-owned device looks, not how it works. Every device we sell is tested and fully working, whatever its grade. Our grades run from Fair to New: Fair, Good, Very good, Excellent, Open box and New.

Our grades, from Fair to New

  • Fair

    Visible wear on the body

    Same 6-month warranty

  • Good

    Light, hard-to-spot wear

    Same 6-month warranty

  • Very good

    Faint marks, only up close

    Same 6-month warranty

  • Excellent

    Close to new at arm’s length

    Same 6-month warranty

  • Open box

    Unused, box opened

    Same 6-month warranty

  • New

    Unused, in its original packaging

    Same 6-month warranty

What goes into a grade

A pre-owned grade is a standard rating of a device's cosmetic state. It tells you what to expect before you buy, so nothing about the device surprises you when it arrives. Three things decide it:

  • How many marks it has: scrapes, scuffs and other signs of use.
  • How much the previous owner used it.
  • What packaging it comes in.

Whatever the grade, every device comes with

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