About Us
Because behind every great phone, there's an even greater team of technicians!
Top Rated Service 2024
verified by Trustindex ©
Our Story
Welcome to UniverCell, Canada’s premier destination for professional electronics repair and certified pre-owned devices. What started as a single ambitious vision by our founder, Afaq Ahmed Shaik, to launch a specialized service kiosk in Winnipeg, has grown into a nationwide success story. Over the last decade, we have remained committed to the idea that high-quality tech support should be accessible, fast, and reliable for every Canadian.
Today, UniverCell has proudly expanded to over 15 locations across the country, including major hubs in Manitoba, Alberta, and Ontario. We don’t just fix screens; we restore the essential tools you use for work, school, and staying connected with loved ones. Our technicians are experts in a massive range of hardware, from the latest iPhone and Samsung Galaxy models to complex repairs on MacBook Pro logic boards, iPad screen replacements, and high-performance gaming consoles like the PlayStation 5 and Xbox Series X.
Our growth is fueled by three core principles instilled by Afaq Ahmed Shaik: Trust through transparent pricing and honest diagnostic assessments; Professionalism by employing industry-certified technicians who stay ahead of the latest tech trends; and Dependability by offering industry-leading warranties on our parts and labor. We understand that your device is your life, which is why we strive to complete most repairs in under 60 minutes. Our commitment to sustainability drives us to extend the life of every device, reducing e-waste and promoting a circular economy.
10+
Years Experience
Our Mission
Quality & Accessibility
To provide high-quality, accessible, and reliable tech repair services across Canada, ensuring every customer's device is treated with expert care.
Promote Sustainability
To champion a circular economy by extending the life of electronic devices through expert repairs and a robust buyback program, reducing e-waste one device at a time.
Customer Empowerment
To empower our customers with transparent pricing, honest diagnostics, and dependable service, ensuring they feel confident and informed throughout the repair process.
Our Performance
Canada's FINEST Phones Shop and Repair
At UniverCell, performance isn't just a metric—it's our promise. We pair deep industry knowledge with exceptional teamwork to deliver fast, reliable repairs that stand the test of time. Our certified technicians are masters of their craft, ensuring every device is treated with precision and care. This commitment to quality is matched only by our dedication to customer service, where we strive to exceed expectations and ensure every interaction is a positive one.
Team Work
90%IT Knowledge
93%Customer Services
95%
Buy Now – Pay later
Experience worry-free transactions with UniverCell's interest-free payment plans. Enjoy transparent and hassle-free shopping, devoid of hidden fees.
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Years of Experience
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Gadgets Fixed
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Satisfied Customers
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Expert Team
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Listen to our Audience
EXCELLENT
Based on 636 reviews
Billen Tekle
2025-02-12
I like this store ...very good service
Calvin Maranga. D. Aavir
2025-02-13
Wajahath give me excellent service
Hamed Touré
2025-02-17
This store is excellent, satisfied with my purchase. I recommend it
Sarah Nyachae
2025-02-17
I like this store very good best customer service
Bilal Khan
2025-02-18
Best place to come 👌👌👌
Md Rejaul
2025-02-18
Good customer services
m.s kabir
2025-02-18
Excellent customer service I recommend people
Hasib Ahammed
2025-02-18
Best repair in town ...I recommend people to come univercell
Kala Miah
2025-02-22
Good customer service
Joan Iserhoff
2025-02-22
Beautiful people I love to go this store always... very genuine people l' done my repair and my PS5 for my kid ... thank you UniverCell
Frequently Asked Questions
How long does a typical phone repair take?
Most common repairs, such as screen replacements or battery swaps, are completed within 30 to 60 minutes. More complex issues involving liquid damage or motherboard soldering may take 24-48 hours.
Do you offer a warranty on your services?
Yes! We stand behind our work with a comprehensive warranty on all parts and labor. We use premium-quality components to ensure your device performs like new after every visit.
What devices do you repair?
We specialize in all major brands, including Apple (iPhone, iPad, Mac), Samsung, Google Pixel, and Microsoft Surface. We also provide expert repair services for gaming consoles and laptops.
Do I need an appointment for a repair?
While appointments are welcome, we accept walk-ins at all 15+ of our locations across Canada. Simply bring your device in, and our team will provide a free diagnostic assessment on the spot.
What is UniverCell's mission?
Our mission is to provide accessible, reliable, and high-quality tech repair services across Canada, while promoting sustainability by extending the life of electronic devices and reducing e-waste.
How does UniverCell contribute to sustainability?
We actively contribute to a circular economy by repairing devices to extend their lifespan, offering certified pre-owned phones as a sustainable alternative, and providing a buyback program to responsibly recycle old tech.