Question 1

What if my PS4 has a damaged HDMI port but otherwise works?

Accepted Answer

A broken HDMI port means the console can't output video, which categorizes it as 'Faulty/Damaged'. We still buy them for repair, but the payout is lower than a fully functional unit.

Question 2

Does a PS4 with a loud or jamming disc drive lose value?

Accepted Answer

Yes. If the optical drive fails to pull in discs or the laser doesn't read games properly, it is considered damaged. Please ensure you select the 'Damaged' condition when getting your quote.

Question 3

Do you buy PS4 consoles that have the 'Blinking Blue Light' error?

Accepted Answer

Yes, we buy consoles with the Blue Light of Death (BLOD) for parts recovery. Since this is a major hardware failure, please select 'Does Not Power On' or 'Faulty' for your offer.

Question 4

Do I need to include a working DualShock 4 controller?

Accepted Answer

Our standard quote assumes one functional, official DualShock 4 is included. If the controller has stick drift or is missing, a small deduction will be applied to your final payout.

Question 5

My PS4 sounds like a jet engine. Does this affect the price?

Accepted Answer

Excessive fan noise usually indicates dust buildup or dried thermal paste. While it won't necessarily drop you to the 'Damaged' tier, it may result in a 'Fair' grading if the console is running extremely hot during testing.

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